Navigating SPIDA's Support Site

  • Logging into the SPIDA Support Site

    SPIDA clients have access to our expanded knowledge base, as well as the ability to track their submitted support tickets. To log in and view, click the "Sign In" button at the top right of the pag...

    Article author
    Kyrsten Fitzgerald
    • Updated
  • Submitting a Support Ticket

    Creating a support ticket allows you to submit questions, possible software defects, or feature requests to SPIDA.  Complete all required fields with as much detail as possible and attach any files...

    Article author
    Sales
    • Updated
  • Checking Your Existing Requests

    To access the "My Activities" page of the SPIDA support site: Log in to the support site using your email and password. Your name will appear on the login button. Click your name and a dropdown wi...

    Article author
    Kyrsten Fitzgerald
    • Updated
  • Is my SPIDA Support login the same as my Account Portal login?

    Your email address will be the same, but your passwords may be different depending on what you set them to. You may wish to make your password for the Support Site and the SPIDA Account Portal the ...

    Article author
    Kyrsten Fitzgerald
    • Updated